--- title: "Change Shipping Address After Ordering: Message Before Dispatch" url: "https://cushionguide.com/answers/change-delivery-address-before-shipping/" section: "The Cutting Table" author: "Callum Reid, The Weather Man of Casco Bay" author_url: "https://cushionguide.com/masters/callum/" published: "2026-07-22" updated: "2026-09-24" keywords: "change shipping address after ordering, wrong address autofilled at checkout, update delivery address before dispatch, FedEx address change shipper, redirect UPS package" --- # Can I change my delivery address after I've ordered? *An address is like a tide table: only useful if it's the right one for today. Here's how to fix it while the parcel is still at the dock.* Also asked as: Checkout autofilled the wrong address; Apple Pay auto-applied my old address > **The quick answer:** Yes, as long as the parcel hasn't shipped: message the workshop the correct address right away and the order is updated before it goes to the carrier. Changing the address in your account profile doesn't change an order already placed. After dispatch, the workshop asks the carrier, since with FedEx only the shipper can request it, and a change isn't guaranteed. ![Five dotted chenille cushions in charcoal, rose, green, taupe and cream, stacked by size with navy and mustard piping](https://cushionguide.com/media/atelier/five-shape-dotted-chenille-cushion-stack-oak-bench-1600.webp "Squares, a trapezoid and long rectangles share one pile to show that any outline can be cut to order.") ## Key facts - The delivery address can be changed by message before dispatch. - Updating the address in your account profile does not change an order already placed. - Your phone number is passed to the courier for delivery. - The workshop requests address changes with FedEx; only the shipper can change a FedEx address. - After dispatch, both the buyer and the workshop contact UPS to redirect the parcel. - A change after dispatch isn't guaranteed. - The production window, before dispatch, is the time for an address change; ask the workshop how long yours has left. - Once dispatched, a parcel moves fast: one US order sent by expedited FedEx was due in 3 to 5 days, which leaves little time to redirect it. ## Wrong address on the order? Four steps before dispatch - ✓ Message the workshop the full, correct address today. - ✓ Add a phone number; the courier needs one, and it's passed along for delivery. - ✓ Don't count on editing your account profile; it won't change an order already placed. - ✓ Wait for the reply confirming the order now carries the new address. ## How the old address sneaks aboard Autofill is quick and has a long memory. A saved payment wallet or an old profile fills the checkout form in a blink, and last year's address rides along. Buyers have also confirmed the old address themselves, out of habit. Rain doesn't negotiate, and neither does a printed label, so the fix has to happen before dispatch. If you're moving, there's a calmer route than racing the carrier: add 'deliver on or after [date]' to the order note, and the order is held so it arrives close to your move-in date. Shipping straight to the new address is the safest plan. The [personalization note Pattern](https://cushionguide.com/guides/custom-cushion-personalization-note/) covers what else belongs in that note. Moving before your cushions arrive, friend? ## If the parcel has already left 1. Message the workshop anyway; it contacts the carrier on your behalf. 2. With FedEx, only the shipper can request an address change, so the workshop makes that call. 3. With UPS, contact the carrier yourself as well and ask for a redirect. 4. Expect no promise: after dispatch, the outcome is up to the carrier. ## The buyer who phoned FedEx first A buyer in the US found that checkout had autofilled the wrong address and did the sensible-sounding thing: called FedEx. FedEx said only the shipper could change it. So the buyer messaged the workshop, and the workshop put the request in with FedEx. Start with the shipper; that's who the carrier listens to. If the cushion arrives vacuum-packed, the [unpacking Pattern](https://cushionguide.com/guides/vacuum-packed-cushion-first-72-hours/) covers the first 72 hours. > **Tailor's margin:** Editing the address in your account profile doesn't redirect an order already placed; message the workshop the correct address before the parcel ships. > A wrong delivery address is easy to fix before dispatch and hard after: with FedEx, only the shipper can request the change. > > — Callum ## Buyer questions **A common question:** Do you need my phone number, and can I still change the address? **The workshop's answer:** The courier needs a phone number, so the workshop notes it for delivery when you send it. An address confirmed by mistake can be updated in messages before the parcel ships. **A common question:** The wrong shipping address was autofilled at checkout. Can you change it? **The workshop's answer:** Message right away and the workshop asks FedEx to update the address. FedEx told one buyer that only the shipper can change it, so the workshop has to make the request. **A common question:** My order went through with my old address. Can you update it? **The workshop's answer:** Yes. Message before dispatch. If the parcel has already shipped, the workshop contacts the carrier, and you should also contact UPS yourself to redirect it. **A common question:** Can you delay shipping so the order arrives after I move in? **The workshop's answer:** Yes. Order now, add 'deliver on or after [date]' to the order note, and the order is held so it arrives as close to your move-in date as possible. Shipping straight to the new address is the safest plan. ## Questions buyers ask next ### Is it too late once I have a tracking number? Not always, but it's harder. The workshop contacts the carrier, and with UPS you should call too and ask for a redirect. With FedEx only the shipper can request the change. Nothing is guaranteed after dispatch, so message as early as you can. ### Why doesn't updating my profile fix the order? An order keeps the address it was placed with, and a profile edit doesn't reach back into it. The workshop has to change the address on the order itself, so send the corrected address in a message. ### Should I send a phone number with a new address? Yes. The courier needs a phone number for delivery, and the workshop passes it along with the address. Send both in the same message so the label goes out right the first time. ## Related at the atelier - [Can I change my shipping address after I've ordered?](https://cushionguide.com/answers/change-shipping-address-after-ordering/): Yes, you can change your shipping address after ordering: send the correct address and the workshop updates it before dispatch and confirms it in writing, even to a different country from your… - [Can you change the delivery address after my order has shipped?](https://cushionguide.com/answers/change-address-after-shipped-in-transit/): Once a package is in transit, the workshop can't change the delivery address itself; it can only ask the carrier, and a redirect isn't guaranteed. - [Will my separate orders ship together in one package?](https://cushionguide.com/answers/combine-separate-orders-one-shipment/): Not by default: separate orders ship in separate packages, each with its own tracking number, timed to go out around the same time. - [Custom Bench Cushion in Caramel Bouclé for an Arched Niche](https://cushionguide.com/readings/caramel-boucle-cushion-arched-niche-bench/): To order a custom bench cushion right the first time, send one message with the fabric code, the thickness and a daylight photo of the seat. - [Custom Bench Cushion for a Built-In Deck Bench: Order It Right](https://cushionguide.com/readings/green-striped-outdoor-cushion-built-in-pine-deck-bench/): To order a custom bench cushion right the first time, measure the seat from the backrest to the front edge and from end to end, then send those numbers, the fabric and piping codes, the thickness… - [Outdoor Dining Bench Cushion in Burnt Orange Waffle Weave](https://cushionguide.com/readings/burnt-orange-waffle-weave-patio-dining-bench-cushion/): To order an outdoor dining bench cushion right the first time, send the fabric code, the bench top's exact length and depth, and the gap under the tabletop. - [Choosing a custom cushion maker online: twelve questions first](https://cushionguide.com/guides/how-to-choose-a-custom-cushion-maker/) - [How to order fabric swatches that actually settle the decision](https://cushionguide.com/guides/fabric-swatches-before-ordering/) *Fair winds — Callum* --- Written by Callum Reid (https://cushionguide.com/masters/callum/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/change-delivery-address-before-shipping/