---
title: "Cancel a custom cushion order: refund rules before production"
url: "https://cushionguide.com/answers/cancel-made-to-order-cushion/"
section: "The Cutting Table"
author: "Rosa Delgado, The Porch Keeper of Savannah"
author_url: "https://cushionguide.com/masters/rosa/"
published: "2026-01-23"
updated: "2026-09-24"
keywords: "cancel custom cushion order, made to order cushion refund, cancel cushion order by mistake, custom cushion refund time, made to order cancellation policy"
---

# I ordered by mistake. Can I cancel and get my money back?

*Checkout buttons are small and porch evenings are long, neighbor. Most slips come undone just fine, as long as the cutting hasn't started.*

Also asked as: I accidentally placed an order; my little daughter placed the order

> **The quick answer:** Yes, a custom cushion order placed by mistake can be canceled and refunded as long as production hasn't started, so write to the workshop the same day. The refund goes back to your original payment method, not store credit; how soon it shows depends on your bank. Once a made-to-order cushion has been produced it normally can't be canceled, though a partial refund has been offered.

![Close-up of a silver-gray pebble-textured box cushion corner with matching piping on top and bottom edges](https://cushionguide.com/media/atelier/silver-gray-box-cushion-corner-self-piping-detail-1600.webp "Edge detail: matching welts top and bottom and a crisp box corner on a silver-gray pebble weave.")

## Key facts

- Accidental orders can be canceled and refunded before production starts.
- When price or timing was the worry, the workshop has offered a discount, another model or a faster ship date first.
- Made-to-order items normally can't be canceled after production.
- One order that had already been produced ended with a partial refund.
- Refunds return to the original payment method, not store credit.
- How soon a refund shows depends on the bank and payment method.
- One order placed with the wrong options was canceled after 5 days without a reply.

## Where your order stands, and what happens next

| Situation | What the workshop does |
|---|---|
| Ordered by mistake, production not started | [yes] Cancels and refunds it |
| Plans changed before production, such as a room remodel | [yes] Cancels it |
| Price or timing is the real worry | [part] Has offered a discount, another model or a faster ship date first |
| Wrong options chosen, no reply for 5 days | Canceled the order in one past case |
| Cushion already produced | [no] Normally can't cancel; a partial refund has been offered |

## The order a little one placed

A buyer wrote in, a little sheepish: their young daughter had placed the order. Kids and dogs are the real quality control, and this one tested the checkout button. The workshop canceled it and refunded it.

Another buyer had picked the fabric-swatch option believing it was the whole couch. Same answer, same refund, no hard feelings on either porch.

## Why “made to order” changes the rules

Every cushion is cut for one home. Before production starts, an order is still a plan, and plans change: orders have been canceled for reasons as ordinary as a remodel. Once a cushion has been produced, it normally can't be canceled; in one such case the workshop gave a partial refund instead.

If price or timing is what's pinching, say so. And if all you want is a different color, a new [zippered cover](https://cushionguide.com/cushions/cushion-covers/) can be made at cost in the same measurements, as the Pattern on [remakes for size or color](https://cushionguide.com/guides/custom-cushion-remake-wrong-size-color/) explains. What made you want to cancel?

> **Tailor's margin:** A canceled cushion order is refunded to the card or account you paid with, not as store credit; how long it takes to show depends on your bank.

> A made-to-order cushion ordered by mistake is canceled and refunded if production hasn't started; once it has been produced, it normally can't be canceled.
>
> — Rosa

## Buyer questions

**A common question:** I placed an order by mistake. Can you cancel it, and how do I get my money back?

**The workshop's answer:** Yes, as long as production hasn't started. The refund goes back automatically to the original payment method, not store credit, and how soon it shows depends on the bank.

**A common question:** I ordered by accident. Is canceling possible?

**The workshop's answer:** Yes, before production starts. In one case price was part of the worry, so the workshop first offered a discount or a different model, and that buyer kept the order. Another order, placed with the wrong options, was canceled after 5 days without a reply.

**A common question:** Can I cancel my custom order?

**The workshop's answer:** Before production starts, yes: when circumstances changed, such as a room remodel, orders were simply canceled. Items are made to order, so once produced they normally can't be canceled; in one such case a partial refund was offered.

**A common question:** Can I cancel before it ships?

**The workshop's answer:** Yes, as long as production hasn't started; after that it normally can't be. If price or timing is the worry, the workshop may first offer a discount or a faster shipping date. The refund goes back to the original payment method automatically.

## Questions buyers ask next

### Could I get a new cover in another color instead of canceling?

Yes. Rather than a return, the workshop makes a new zippered cover in your chosen fabric at cost, in the same measurements. You keep the foam and swap covers.

### What if the cushion arrives in the wrong size?

If the workshop got the size wrong, send a photo with a tape measure along the full edge and keep the piece until the workshop replies. In past cases only the parts that didn't fit were remade, or the buyer took a partial refund.

### Can an unopened cushion go back?

Yes, unused items in original packaging can be returned. You arrange and pay for return shipping, the parcel is your responsibility until it arrives, and a partial refund may be offered instead.

## Related at the atelier

- [Can I cancel my cushion order, and how long does the refund take?](https://cushionguide.com/answers/cancel-custom-cushion-order-refund/): A custom cushion order can be canceled and refunded before production starts; once the fabric is cut or the order has shipped, it usually can't be.
- [I picked the wrong color by mistake. Can you make it again in the right one?](https://cushionguide.com/answers/ordered-wrong-color-cushion-remake/): Yes, a cushion ordered in the wrong color can be made again in the right one.
- [Can I return an unopened cushion I don't need?](https://cushionguide.com/answers/return-unopened-cushion/): Yes, an unused cushion in its original packaging can be returned, as long as you arrange and pay the return shipping yourself.
- [Replacement cushions for a nursery glider, piece by piece](https://cushionguide.com/guides/glider-rocker-replacement-cushions/): To replace glider rocker cushions, measure each piece on its own: the seat's front width, back width and depth; a T-seat's letters so A + B + B = C; the back's top width, bottom width and height…
- [Rocking Chair Cushion Set for a Glider: Seat, Back, Ottoman](https://cushionguide.com/readings/sage-glider-rocker-cushion-set-matching-ottoman/): A rocking chair cushion set for long sitting needs a full-height back cushion tied at the top rail, a box seat thicker than the back, and a matching ottoman cushion.
- [Your cushion arrived vacuum-packed: what happens in the first 72 hours](https://cushionguide.com/guides/vacuum-packed-cushion-first-72-hours/): A vacuum-packed foam cushion rises in 48 to 72 hours and reaches its ordered size in 3 to 4 days, occasionally up to a week.
- [From your drawing to your doorstep: how a custom cushion is made](https://cushionguide.com/guides/how-custom-cushions-are-made/)
- [How to order fabric swatches that actually settle the decision](https://cushionguide.com/guides/fabric-swatches-before-ordering/)

*Porch light's on — Rosa*

---

Written by Rosa Delgado (https://cushionguide.com/masters/rosa/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/cancel-made-to-order-cushion/