---
title: "Cancel a custom cushion order after production has started?"
url: "https://cushionguide.com/answers/cancel-custom-cushion-after-production/"
section: "The Cutting Table"
author: "Margaret Holloway, The Piping Queen of Newport"
author_url: "https://cushionguide.com/masters/maggie/"
published: "2026-01-14"
updated: "2026-09-24"
keywords: "cancel custom order after production, cancel custom cushion order, custom cushion refund, made to order cancellation, custom size cushion cancel"
---

# Can I cancel a custom-size cushion once it's already in production?

*A made-to-measure cushion is cut for one bench in one house, which is lovely until you change your mind. Here is what actually happened when buyers asked.*

Also asked as: I don't want it anymore; if we need to cancel what is your policy

> **The quick answer:** Usually not for a full refund: once a custom-size cushion is in production, it is being made only for you. In past orders the workshop offered a partial refund, keeping material and production costs, or held the order and shipped it later. Before production starts, changes and cancellation have been possible, accidental and duplicate orders included, and once a cushion is made its size can't change.

![Hexagonal floor cushion in cream jacquard with teal, pink and navy zigzag diamonds on a cream rug near a walnut bench](https://cushionguide.com/media/floor-cushions/hexagonal-cream-zigzag-jacquard-floor-cushion-1600.webp "A six-sided floor cushion in a cream zigzag jacquard gives a living room flexible extra seating. The pattern wraps the sides too.")

## Key facts

- A custom size and color is made only for you once production starts.
- Orders already in production have been offered a partial refund, with material and production costs deducted.
- An order can be held and shipped later instead of cancelled.
- The size can't be changed once the cushion is made.
- Accidental orders, duplicates and swatches bought by mistake have been cancelled before production started.
- A shipped order needs a return arrangement; in one goodwill case return postage was split 50/50.

## Where your order stands, and what buyers were offered

| Stage | What has happened in real orders |
|---|---|
| Placed by accident, twice, or a swatch instead of a cushion | Cancelled before production; duplicates right away |
| In production | A partial refund (material and production deducted), or held and shipped when you're ready |
| Made and waiting | The size is fixed; once, cancelling would have cost the full product price, so a later delivery date was set |

## Why it can't just go back on a shelf

There is no shelf, dear. A custom cushion is cut to your numbers in your color, and once the foam is cut and the cover sewn, the material and the hours are spent. It fits one bench: yours. So a late cancellation comes back as a partial refund or a later delivery date.

I'd take the hold-and-ship option myself; a cushion waiting for you beats most of your money and no cushion. Once, an order was even cancelled on compassionate grounds. A cushion that arrived wrong rather than unwanted is a different matter: see [remakes and fixes](https://cushionguide.com/guides/custom-cushion-remake-wrong-size-color/).

## The floor sofa that was already on the truck

A buyer in the US placed a floor sofa order by accident and wrote in after it had shipped. Too late to cancel. The buyer forwarded the parcels back, the return postage was split 50/50 as a goodwill gesture, and the workshop refunded in full once the courier had them.

## Five checks before you check out

- ✓ Measure the bench, not the cushion you used to have ([how to measure a bench](https://cushionguide.com/guides/how-to-measure-bench-for-cushion/)).
- ✓ Make sure you're on the cushion listing, not the [swatch listing](https://cushionguide.com/guides/fabric-swatches-before-ordering/). It has happened.
- ✓ Send the exact fabric code, not a description.
- ✓ Read your size back in inches before you pay; once cut, it's fixed.
- ✓ Changed your mind? Write at once, before production starts.

> A swatch bought by mistake has been cancelled before production; change your mind after the foam is cut and the cushion's size is fixed for good.
>
> — Maggie

> **Tailor's margin:** A custom cushion order can be changed or cancelled before production starts, so write at once. After, past buyers were offered a partial refund or a later ship date.

## Buyer questions

**A common question:** Can I cancel a custom order after I've placed it?

**The workshop's answer:** Before work starts, yes: accidental and duplicate orders were cancelled right away. Once a custom size and color is in production, the workshop offered a partial refund or to hold the order and ship when ready.

**A common question:** Can I change the size after my custom cushion has been made?

**The workshop's answer:** No. Once a custom-size cushion is prepared its size can't change, and a finished custom cushion isn't normally cancelled. A later delivery date can still be scheduled.

**A common question:** How fast do I need to cancel, and when does the money come back?

**The workshop's answer:** As fast as you can. Changes and cancellation are possible before production starts, and a custom order can go into production soon after it's placed; a shipped order can't be cancelled. Refunds have gone back to the original payment method, and how long they take to show depends on your bank or card.

## Questions buyers ask next

### Can I change the color after ordering?

Often, yes, if production hasn't started. Send the new color name or fabric code quickly; in past orders the change was made before cutting and confirmed in writing.

### Can I refuse the delivery instead of cancelling?

A shipped order can't be cancelled, so a return has to be arranged with the workshop. In one goodwill case the return postage was split 50/50, with a full refund once the courier had the parcels.

### How do I make sure a changed color is the one that gets made?

Send the exact fabric code; a photo of the chosen color comes back to confirm. If the receipt and the messages differ, the color agreed in messages is the one made.

## Related at the atelier

- [Can I cancel my cushion order, and how long does the refund take?](https://cushionguide.com/answers/cancel-custom-cushion-order-refund/): A custom cushion order can be canceled and refunded before production starts; once the fabric is cut or the order has shipped, it usually can't be.
- [I ordered by mistake. Can I cancel and get my money back?](https://cushionguide.com/answers/cancel-made-to-order-cushion/): Yes, a custom cushion order placed by mistake can be canceled and refunded as long as production hasn't started, so write to the workshop the same day.
- [Can I change the color of my cushion after I've already ordered?](https://cushionguide.com/answers/change-cushion-color-after-ordering/): Until production starts, you can change your cushion color after ordering, even after payment.
- [From your drawing to your doorstep: how a custom cushion is made](https://cushionguide.com/guides/how-custom-cushions-are-made/): A custom cushion is made in order: your measurements and fabric code arrive, shaped pieces get a drawing you approve, then the fabric is cut, the foam is cut slightly oversize and wrapped, and the…
- [Custom Bench Cushion in Amber Leopard Beside a Mustard Curtain](https://cushionguide.com/readings/amber-leopard-bench-cushion-mustard-velvet-curtain/): To make a bold custom bench cushion look planned, give one other soft furnishing the same color as the print's background.
- [Every cushion shape, drawn once, with the numbers it needs](https://cushionguide.com/guides/cushion-shapes-chart/): Cushion shapes fall into a few families: rectangles and squares, angled shapes such as trapezoids and clipped corners, polygons, corner runs (L, U, T), notched seats, curves, and traced shapes.
- [How to order a custom cushion size that isn't in the size menu](https://cushionguide.com/guides/custom-size-cushion-not-on-menu/)

*Stitch straight — Maggie*

---

Written by Margaret Holloway (https://cushionguide.com/masters/maggie/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/cancel-custom-cushion-after-production/