--- title: "Accidentally placed a cushion order? How canceling works" url: "https://cushionguide.com/answers/accidental-order-cancel-refund/" section: "The Cutting Table" author: "Margaret Holloway, The Piping Queen of Newport" author_url: "https://cushionguide.com/masters/maggie/" published: "2026-01-09" updated: "2026-09-24" keywords: "accidentally placed an order cancel, cancel cushion order, cancel custom order refund, order placed by mistake, cushion order refund time" --- # I placed an order by accident. Can you cancel it? *Fingers slip, sale timers tick, and suddenly there's a cushion on order. Canceling is simple; the one question you'll be asked first is worth a minute.* Also asked as: I accidentally placed an order; I pressed order too soon > **The quick answer:** Usually, yes: a cushion order placed by accident can be canceled and refunded if you write before production starts, and the refund can take a few days to appear. The workshop usually asks why first, then offers a custom size or color if fit was the worry, or a small discount or later ship date if price was. Say you still want to cancel, and it cancels. ![Tabby cat asleep with its chin on a denim blue pebble-textured upholstered cushion, close-up of the weave](https://cushionguide.com/media/atelier/tabby-cat-asleep-denim-blue-pebble-weave-1600.webp "Chin down, eyes shut: a tabby shows how a pet-friendly pebble weave wears in real life.") ## Key facts - Accidental orders can be canceled and refunded before production starts, so write the same day you notice. - A refund goes back to the original payment method and can take a few days to show, depending on the bank. - Before canceling, the workshop asks the reason and may offer a custom size or color. - If size is the worry, it may check your space measurements. - A small discount or a later ship date has been offered to keep an order. - If you still want to cancel, it cancels on request. - Once a custom piece is in production, some orders have been refunded only in part. ## How the conversation usually runs 1. **You: “I pressed order too soon.”**: Write as soon as you notice. An order can be canceled before production starts. 2. **The workshop: “What went wrong?”**: Size, color, space or price. Your answer decides the next step. 3. **If it's size or color**: A custom size or color is offered, and your space may be measured first. 4. **If it's price**: A small discount or a later ship date may be offered. 5. **You: “Please cancel anyway.”**: It's canceled on request, and the refund follows. ## Why you get a question before a refund Sometimes an “accident” is really a cushion that felt too big for the space, or a color that looked different at midnight. Both are fixable: a [custom size that isn't on the menu](https://cushionguide.com/guides/custom-size-cushion-not-on-menu/) can be made, and your [length, depth and thickness](https://cushionguide.com/guides/cushion-measurements-length-depth-thickness/) checked against the room. Standard thickness runs 2 to 5 in, so a cushion that felt bulky can simply be ordered thinner. If the answer is still no, the order is canceled. ## Canceled after production had started A buyer wrote to the workshop wanting out of an order already in production. The workshop offered 5% off to keep it and asked for the space measurements. The buyer still wanted out, and the order was canceled and refunded. That was one case, not a rule. Other custom orders already in production were refunded only in part. > **Tailor's margin:** Write the same day an order was a mistake. A cushion order can be canceled before production starts; one already in production may be refunded only in part. > Asked to cancel an accidental cushion order, the workshop first asks why: if the worry is size or color, a custom size or color is offered instead. > > — Maggie ## Buyer questions **A common question:** I ordered by mistake, or picked the wrong size. Can you cancel? **The workshop's answer:** First you'll be asked whether color or size is the problem, since a special size or color can be made instead. If you still want to cancel, it's canceled and refunded. **A common question:** How long does the refund take after canceling an accidental order? **The workshop's answer:** Orders canceled before production starts are refunded, and the refund can take a few days to show. If the reason was size, a custom size is offered first. **A common question:** Can I add another cushion after I've already ordered? **The workshop's answer:** Once production has started, place a separate order for extras. To upgrade to a full set without paying shipping twice, reorder and the first order is canceled, or pay the difference through a custom link. ## Questions buyers ask next ### Is there a charge for canceling a mistaken order? Before production starts, an accidental order is canceled and refunded. Once a custom piece is in production it is made only for you, and some of those orders have been refunded only in part. ### What if I rushed because a sale timer was running out? Say so. If price or timing pushed you, a small discount or a later ship date may be offered; if you'd rather not keep the order, it is canceled on request before production starts. ### Can I switch to a different size instead of canceling? Yes, that is usually the first offer. A custom size or color can be made, and your space measurements may be checked first so the replacement actually fits. ## Related at the atelier - [I ordered twice by accident. How do I get the duplicate refunded?](https://cushionguide.com/answers/duplicate-order-charged-twice-refund/): Message the shop as soon as you notice a duplicate order: it cancels the extra one, ships the other as normal and refunds the second payment. - [I ordered only the backrest instead of the whole floor sofa. Can you fix it?](https://cushionguide.com/answers/ordered-backrest-only-instead-of-sofa/): Yes: when an order holds only a backrest, the workshop messages you to confirm before making it, and if it was a mistake it cancels and refunds so you can buy the full floor sofa. - [Can I cancel a custom-size cushion once it's already in production?](https://cushionguide.com/answers/cancel-custom-cushion-after-production/): Usually not for a full refund: once a custom-size cushion is in production, it is being made only for you. - [Custom Bench Cushion in Cream Bouclé: An Ordering Notebook](https://cushionguide.com/readings/cream-boucle-box-cushion-corner-macro-oak/): To order a custom bench cushion right the first time, pick the size range your measurements fall into, then type the exact size, thickness and fabric code in the personalization box. - [Navy Velvet Bench Cushion Corner With Twisted Ivory Cord Piping](https://cushionguide.com/readings/navy-velvet-cushion-corner-twisted-cord-piping/): To order a custom velvet bench cushion right the first time, send one message listing the exact size, body fabric code, piping style and code, tufting, foam and wrap, zipper and fastening. - [Chair Cushion With Ties in Sage Leaf Jacquard on Rattan](https://cushionguide.com/readings/sage-leaf-seat-cushion-ribbon-ties-rattan-chair/): To get a tied chair cushion right the first time, send the exact seat shape with every edge measured, name the fabric code, say which corners get ties and whether ties and piping match, and write… - [From your drawing to your doorstep: how a custom cushion is made](https://cushionguide.com/guides/how-custom-cushions-are-made/) - [How to order a custom cushion size that isn't in the size menu](https://cushionguide.com/guides/custom-size-cushion-not-on-menu/) *Stitch straight — Maggie* --- Written by Margaret Holloway (https://cushionguide.com/masters/maggie/) for CushionGuide (https://cushionguide.com/about/). The site explains made-to-measure cushions and the partner workshop makes them; measurements are in inches first. This Markdown mirrors the page at https://cushionguide.com/answers/accidental-order-cancel-refund/